Privacy Policy

This Privacy Policy explains what information Botanvè FZC LLC ("we," "us") collects when you visit or purchase from store.botanve.co, and how we use it.

1. Information we collect

• Order information: name, email address, shipping address, and order details you provide at checkout.
• Payment information: collected and processed directly by Stripe, our payment processor. We do not receive or store your full card number — only limited order and transaction metadata.
• Usage data: pages visited, device/browser type, and general location (country-level), collected automatically to keep the site secure and working properly.

2. How we use your information

• To process and fulfill your order, including shipping and customer support
• To send order confirmations and updates related to your purchase
• To improve our site, products, and customer experience
• To comply with legal and accounting obligations

3. Cookies & advertising

We use essential cookies required for the cart and checkout to function. We may also use advertising and analytics technologies — including the Meta Pixel and Google Ads / Analytics — to understand how visitors reach our site and to measure the performance of our advertising on those platforms. These technologies may collect information about your browsing behavior on and off this site. You can control or disable cookies through your browser settings; note that some site features may not work correctly if you do.

4. Third parties we share data with

• Stripe — payment processing
• Cloudflare — website hosting and security
• Meta and Google — advertising and analytics, where cookies are enabled

We do not sell your personal information to third parties.

5. Data retention

We retain order information for as long as necessary to fulfill legal, accounting, and tax obligations, typically for the period required under UAE law.

6. Your rights

You can request access to, correction of, or deletion of your personal information by contacting info@botanve.co. We will respond within a reasonable timeframe.

7. International visitors

We are based in the United Arab Emirates and ship across the GCC. By using this site from outside the UAE, you understand that your information will be processed in the UAE and by the third parties listed above, which may be located in other countries.

8. Children's privacy

This site is not directed at, and we do not knowingly collect information from, anyone under 18 years of age.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

10. Contact

Questions about this policy or your data can be sent to info@botanve.co.