Where we ship, how long it takes, and how returns and refunds work.
We currently ship to the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. Your shipping address is collected securely at checkout via Stripe.
These are estimates, not guarantees, and can be affected by customs processing or courier delays outside our control.
Any shipping charge will be shown clearly at checkout before you pay. We may run free-shipping promotions from time to time.
Unused units in their original packaging can be returned within 7 days of delivery for a refund or exchange. To start a return, email info@botanve.co with your order number. The item must be unused and include all original contents.
For hygiene reasons, cartridges cannot be returned once the packaging has been opened. Unopened, unused cartridges can be returned within 7 days of delivery.
If an item arrives damaged or defective, contact us within 48 hours of delivery at info@botanve.co with your order number and photos. We'll arrange a replacement or refund at no extra cost to you.
Once a return is received and inspected, approved refunds are issued to your original payment method via Stripe, typically within 5–10 business days.
For any shipping or return question, reach us at info@botanve.co.